Returns

VENOTRAIN PRODUCTS, COMPRESSION SOCKS AND OTHER GARMENTS

Please note that for hygienic reasons, we are unable to accept returns on any compression stockings, socks or garments.  The purchase of these products are all final sale (no return/no exchange).

ORTHOPEDIC BRACES AND SUPPORTS

We want you to be satisfied with the fit of your Bauerfeind brace or support. You may try on the product and walk around your home with it, but please do not use it for physical activities or sweat in it prior to returning it.

To return a brace, a return authorization (RA) must be issued from JOINTS AND VEINS within 30 days of purchase.  Please contact us at info@jointsandveins.com with your order number, the name of the product(s) you wish to return and the reason for the return. We will contact you as soon as possible with the return authorization number and further instructions.

Please write the return authorization clearly and visibly on the outside of the shipping package. Any return without a return authorization number on the outside of the shipping package will be refused.

All returns must be in excellent, like-new condition in the original packaging. We reserve the right to apply a 25% restocking fee on any return that is not in like-new condition. Credits for returns are issued only to the original purchaser and will be refunded to the original method of payment.

We are not responsible for shipping fees or lost return packages by any delivery service. We strongly recommend you use a traceable and insured shipping method. Please obtain a tracking number for your records.

SPECIAL ORDER ONLY PRODUCTS

Products described as “Special Order Only” may require an additional 10-15 business days for delivery. Special Order products are eligible for credit only if they are found to be defective. Otherwise, the purchase of these products are all final sale (no return/no exchange).

Order Cancellations

Should you wish to cancel an order after it has been placed, we will try our best to accommodate your request.  You can contact us at info@jointsandveins.com.  In your email, please include your Order #.

As order cancellations are time-sensitive, please get in touch with us as soon as possible. If the order has begun processing at the warehouse, we may be unable to cancel your order.

Warranty

*Please note that we are not the manufacturers of the Bauerfeind products we sell, but we will do our best to facilitate warranty claims between the purchaser and Bauerfeind Canada.

Bauerfeind Canada warrants that all goods will be free from manufacturing defects for a period of:

  • 6 months for Orthopedic products (i.e. Braces)
  • 30 days for Compression products

Normal wear and tear during the usage of the product is not considered a defect. The affected product will be replaced or a refund will be issued, at the sole discretion of Bauerfeind Canada.

Please contact us at info@jointsandveins.com with your order number, the name of the affected product and the reason for the warranty claim.