Shipping and Delivery

General Information

JOINTS AND VEINS only provides shipping within Canada.

All orders are shipped via FedEx, where possible. Shipping transit times will depend on the shipping method chosen (FedEx Ground or Priority Overnight) and are based on business days.  All applicable freight charges do apply. Over-sized/over-weight shipments and/or shipping to rural areas may require additional shipping charges. You will be notified of additional shipping charges before the order is shipped. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

We accept Visa, MasterCard and American Express. The credit card you specify will be charged upon credit card approval and once address verification is made.

Unfortunately, we are unable to ship to PO boxes.

Shipping Fees

  • FedEx Ground shipping: $15 (1 to 7 business days)
  • FedEx Priority Overnight shipping: $25 (next business day for metropolitan areas; 2 to 3 business days for all other areas)

Please note that shipping transit time does not include the processing time to fulfill the order. Most in-stock items will ship within 3 business days of ordering. Products described as “Special Order Only” are not in stock.  They may require an additional 10-15 business days before they can be shipped. Special Order products are eligible for credit only if they are found to be defective. Otherwise, the purchase of these products are all final sale (no return/no exchange).

Backorders

Occasionally, items may be out of stock or backordered before your order is fulfilled. You will be contacted by email in both instances. In the event of a backorder, we will provide an approximate date of shipment. If you would like to cancel a backordered item, please contact us at info@jointsandveins.com.

Unclaimed Packages

If a product shipped to you is unclaimed and returned to us by the courier, you will be charged the standard shipping fee. If you request that an unclaimed product returned to us be shipped to you again, the standard shipping fee will apply a second time.  Please ensure that your shipping address is entered correctly at the time your order is placed.