Terms of service

OVERVIEW

Thank you for visiting jointsandveins.com. This website is expressly owned and operated by JOINTS AND VEINS.  Throughout the site, the terms “we”, “us” and “our” refer to JOINTS AND VEINS. JOINTS AND VEINS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1: TERMS & CONDITIONS

PRICES

All pricing represented on this site is consumer retail pricing in Canadian dollars and are valid and effective only in the Canada. While every effort is made to ensure accuracy of the pricing on this website, prices for our products are subject to change without notice.

We reserve the right to modify or discontinue our Service (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of Service.

SALES TAX & SHIPPING FEES

All listed prices do not include any applicable sales tax and shipping fees.

AVAILABILITY

When an item featured on our website is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at info@jointsandveins.com.

PAYMENT & DELIVERY

We accept Visa, MasterCard and American Express. The credit card you specify will be charged when the order is placed.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Most orders are shipped within 72 hours of receipt within Canada. Orders billed to credit cards are shipped upon credit card approval and once address verification is made. All orders are shipped via FedEx, where possible. Transit times are based on business days. Services offered are Ground & Priority overnight. All applicable freight charges do apply. Over-sized/over-weight shipments may require additional shipping charges. We will not accept liability for delays due to the shipping company, to damages to our property or that of our suppliers, shortage of personnel, strike, back orders, and limitations due to force majeure.

For more information, please see our Shipping policy.

RETURNS

A return authorization (RA) must be issued from JOINTS AND VEINS. Any return without a return authorization number on the outside of the shipping package will be refused. A time limit of 60 days from the date of purchase for returns applies for all consumer purchases. All returns must be in original packaging and received in new and resellable condition. Credits for returns are issued only to original purchaser. We are not responsible for returned packages lost by any delivery service.

Shipping costs are non-refundable.

For more information, please see our Returns policy.

OWNERSHIP TRANSFER

Title to goods herein being purchased is retained by JOINTS AND VEINS until goods are paid for in full by you and at that time title passes to you.

CLAIMS AND WARRANTY

*Please note that we are not the manufacturers of the Bauerfeind products we sell, but we will do our best to facilitate warranty claims between the purchaser and Bauerfeind Canada.

Bauerfeind Canada warrants that all goods will be free from manufacturing defects for a period of:

  • 6 months for Orthopedic products (i.e. Braces)
  • 30 days for Compression products

Normal wear and tear during the usage of the product is not considered a defect. The affected product will be replaced or a refund will be issued, at the sole discretion of Bauerfeind Canada.

SECTION 2: LIMITATION OF LIABILITY

JOINTS AND VEINS’ liability with respect to any goods purchased by you will not exceed the price paid by you for such goods. In no event will JOINTS AND VEINS be liable for any incidental or consequential damages, including without limitation lost profits, even if informed of their possibility.

SECTION 3: PRODUCT SELECTION

You acknowledge that, in deciding to purchase a particular product, you are not relying upon any advice given to you by JOINTS AND VEINS. We will not be responsible for your selection of a particular product and its appropriateness for the treatment of the intended user’s particular physical condition.

We have made every effort to display as accurately as possible the images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate.

SECTION 4: APPLICABLE LAW/JURISDICTION

Any purchases by you will be governed by Canadian law, and you agree that any dispute arising out of the purchase of goods shall be brought in the province of Ontario.

SECTION 5: WEBSITE CONTENT

We are not responsible if information made available on this site is not accurate, complete or current.  Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. All claims to liability against JOINTS AND VEINS arising from material or intellectual losses caused by using or not using the information featured or by using faulty or incomplete information shall be ruled out provided that we cannot be proved to be culpable due to its gross negligence or willful misconduct. All results of searches carried out on our pages shall only be binding after our customer service or field service workers have confirmed them.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. To the extent that our pages contain offers, they shall be non-binding and subject to change without notice. We explicitly reserves the right to supplement or delete parts of this site or the entire website without prior announcement or to temporarily or finally cease publication. This exclusion of liability shall be considered as a component of its homepage referred to from this page. Provided that parts or individual formulations of said exclusion of liability do not, no longer or not entirely satisfy the requirements of the predominant legal situation, the content and validity of other parts of the document shall be unaffected by this.

SECTION 6: THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 7: COPYRIGHT & TRADEMARK LAW

We make every effort to comply with the copyrights of all media used in all publications. All symbols and trademarks specified within the homepage or protected by third parties shall be governed to an unlimited extent by the provisions of the trademark law presently in force and the property rights of the registered owners. It is not permissible to conclude that trademarks are not protected by the rights of third parties just because they are mentioned. We shall retain the copyright for content created and published by JOINTS AND VEINS. It is prohibited to copy or use said graphs, sound documents, video sequences and texts in other electronic or print publications without the explicit written permission of JOINTS AND VEINS.

If you believe that your work has been copied and posted on the website in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on the website; (iv) your address, telephone number, and e-mail address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law, including the law of fair use; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.  Please send notice of claims of copyright infringement to info@jointandveins.com.

SECTION 8: USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9: DATA PROTECTION/ PRIVACY POLICY

Your submission of personal information through the website is governed by our Privacy policy. For more information, please see our Privacy policy.

SECTION 10: PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11: ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 12: CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@jointsandveins.com